Because each of these steps represents a possible solution to this issue, check the CD, DVD or Blu-ray Disc drive status after completing each step.The tray will not open electronically unless the computer is turned on. This can occur if there is a mechanical failure or if there is a disk stuck in the drive.įollow this procedure to troubleshoot when the CD, DVD or Blu-ray Disc drive tray does not open to eject a disc. The CD, DVD or Blu-ray Disc® drive tray may not open when trying to eject a disc.
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